A dealer candidate must complete and submit a credit application before Eisen Home can open an account for the dealer. Eisen Home reserves the right to approve or decline applicants at their discretion. All invoices must be paid in full before orders are processed. A $30.00 penalty fee will be implemented on any returned checks. The dealer is also responsible for paying all costs of invoice collections and is accountable for any attorney fees incurred as a result of the unpaid invoice.
Shipping & Handling
Eisen Home will make every effort to adequately deliver any and all products as indicated by the purchaser. However, Eisen Home does not assume responsibility or liability on back charges for any loss or damage obtained due to delays or an inability to deliver. This includes, but is not limited to the seller’s non-performance that may be caused by acts of war, labor difficulties, accidents, inability to obtain materials, carrier delays, or any other causes of any kind. Customer must inspect the shipment upon delivery before signing any proof of delivery form. It is required to make proper notations and take supporting pictures regarding the condition of the shipment on the delivery receipt. Notations such as “subject to inspection” or “no obvious damage” are considered improper markings. The vendor will still assume full responsibility of the product if an inadequate notation is made. If you are not allowed to inspect the merchandise due to a carrier’s company policy, make a notation of that as well. If the product appears to be significantly damaged, refuse the entire shipment. Take pictures of the damaged shipment. It is highly recommended to email all pictures and supporting documents to Eisen Home (firstname.lastname@example.org). If any concealed damages are discovered after the driver has left, customers must report and notify their dealer immediately. The dealer must contact Eisen Home within 10 days after the shipment was received. Eisen Home will file a claim against the carrier in the event that your customer receives a damaged shipment. It is the dealer’s responsibility to explain and reiterate to their customer all the procedures and necessary protocol when receiving a shipment. In the event that your customer cannot wait for any claims to be finalized, dealers will need to purchase the replacement item at the full amount, pay any and all freight charges and corresponding handling fees. The dealer will be reimbursed for the damaged shipment once the claims with the freight carrier have been finalized and a resolution has been reached. Eisen Home does not guarantee a successful claim. Dealers are responsible for paying the shipping cost for any returned items. Eisen Home will file a claim for all shipping costs.
Cancellations & Returns
Any cancellations made before the merchandise is shipped will be reimbursed in full. Any cancellations that are made after the product has been shipped will be considered a return. Any special orders or custom manufactured items may not be cancelled or returned to Eisen Home. Product returns are not allowed after 15 days from inspection of delivery (FOB Eisen Home warehouse). All returns must be in its original packaging in “new” or “like new” condition with the manufacturer’s packaging intact and unharmed. All returns and/or cancellations must be reported to Eisen Home within 7 business days of the receipt of the merchandise. Otherwise, returns/cancellations will not be accepted in return by Eisen Home. Dealer and purchasers are responsible for all shipping and handling fees for all returned/canceled products.
Product Limitation of Liability
Eisen Home is not responsible for the installation of any of its products or merchandise. Eisen Home is not responsible for any additional parts or equipment required for the installation or use of any of its products or merchandise. Eisen Home shall not, under any circumstances, be liable for special or consequent damages. This includes, but is not limited to the damage or loss of other property equipment, loss of profits, revenue or reputation, costs of replacement goods, costs of storage, handling and/or care of damaged, defective or non-conforming goods or claims of buyer’s customers or services.
Eisen Home reserves the right to discontinue, alter, modify, or redesign products at any time.
Displaying dealers are not allowed to sell Eisen Home displays for a period of 1 year. In the event the dealer has sold a display model, the dealer must pay the full amount on the dealer’s pricelist for the item sold.